Solitary Labs
RideScore · Support

Support

Answers to the common questions first. If yours is not here, write to support and it will be answered.

Questions and answers

What does RideScore do?

It turns the marine forecast into one score for the boat you own, hour by hour, eleven days out. It also measures how your boat actually rides when you take a ride with the gauge running, and your rides refine your boat's own score, its BoatScore.

What is free, and what does the subscription add?

RideScore Free: the map for the next 12 hours, BoatScore for every boat, rides with the live gauge, and a report for every trip. RideScore Pro adds the full 11 days, with wind, waves, swell, tide and current hour by hour, your spots and alerts, and every Helm page during a ride.

In the words of the terms: your RideScore Pro subscription includes the full forecast on the map and at every spot, every Helm page during a ride, and the best-days planner and its alerts. Without one, you can add as many boats as you like and see and share their BoatScores, see the map for the next 12 hours, record rides with the live gauge, read and share your trip reports, restore a purchase, manage your subscription, sign in with Apple and delete your account.

How much is it?

Prices are shown in the app before you subscribe. There is no free trial. Apple charges when you subscribe, and the subscription renews automatically until you cancel at least 24 hours before the period ends.

An introductory offer is one per Apple Account. The App Store shows it on the subscription screen when you are eligible; if you have used one on RideScore before, it shows the standard price instead.

How do I cancel, change plans or get a refund?
  • Cancel or change plans in your iPhone's Settings › your name › Subscriptions, or from Manage subscription in the app.
  • Deleting the app, or your RideScore account, does not cancel a subscription. Apple keeps billing until you cancel.
  • Refunds are handled by Apple, at reportaproblem.apple.com. Apple handles every purchase; your card is never seen by Solitary Labs.
What happens when my subscription ends?

You keep everything the free plan has. Your boats, trips and saved spots stay on your phone, and the alerts you had on come back, on the phone that switched them off, when you subscribe again. Nothing is deleted when a subscription ends.

I already subscribed. Why do I still see the subscription screen?

Tap Restore purchases on the subscription screen while signed in to the Apple Account you subscribed with. If it still shows, write to support with the time you subscribed.

What is my BoatScore, and why does it say “Modeled”?

Your BoatScore is one number for how your boat handles rough water. Before you have ridden it, it is modeled from your boat's specs. As you take rides with the gauge running, it becomes blended, then measured, and the line under it says which. Only you see your boat's BoatScore. Every boat you add gets one, with no subscription.

What does “Tested in” mean on my results?

It lists the water your boat has been measured in: Calm, Moderate or Rough. Your boat's numbers change only for water you have actually run in. RideScore never asks you to go out in rough water. Only run in conditions you're comfortable in.

Why does the Helm show READY and nothing else?

The Helm runs only during a ride. Tap START and the gauge comes alive; tap END and it stops. Between rides it shows READY and reads no sensors. Every account gets the gauge page during a ride; a subscription adds the forecast comparison and the Helm's extra pages, including the four gauges and the Ride Rose.

Why does the gauge say “not scored”?

A ride counts toward your boat's score only when the phone is on a rigid mount, so it moves with the hull, and the boat is on plane long enough to measure. A phone in a pocket, in a cup holder or loose on a seat measures the phone, not the boat, and the gauge says so. Tell the app how and where the phone is mounted, and keep it there for the ride.

Why does a ride upload, and what happens to my location?

A ride is how RideScore measures your boat and improves the forecast, so every ride you take is uploaded. If you do not want a ride shared, do not start it. Don't start a ride anywhere you don't want uploaded, like your dock or your fishing spots.

We keep your rides until you delete the trip or your account. A deleted trip is gone from our servers promptly, normally within a few days, and from our backups within 12 months. RideScore is built to keep only your time on the water: what a ride picks up away from the water is deleted, though short stretches near the water may still be kept. The privacy policy has the whole picture.

Does it work on my water?

Works on the US East, Gulf and West Coasts, Hawaii, Puerto Rico, the Bahamas and Bermuda. Not the Great Lakes or inland lakes yet. RideScore covers coastal and offshore salt water, from inshore creeks and sounds out past the shelf. If your water is covered, you will see it painted on the map; if not, it shows grey. The coverage map is on the RideScore page.

Why is some water grey?

Grey water is outside coverage. RideScore covers coastal and offshore salt water along the US East, Gulf and West Coasts, Hawaii, Puerto Rico and the US Virgin Islands, the Bahamas and Bermuda. Not yet Alaska, the Great Lakes or other fresh water.

Does it work with no signal offshore?

With a subscription, the app keeps the next 48 hours of forecast for the water around you, so the map and the Helm keep working when you lose signal. Without one, the app keeps only the Helm's next 12 hours for a ride: the map downloads only the next 24 hours, for the water on screen. A ride works without signal on every plan, and it uploads when you are back in range.

How much battery does a ride use?

A ride runs GPS and the motion sensors the whole time, even with the screen off, like any app that tracks a trip. On a long day, keep the phone on power. Between rides the Helm reads nothing.

I got a new phone. Where are my rides and boats?

Your rides, boats and saved spots are kept in your own iCloud. Sign in to the same Apple Account and iCloud on the new phone, install RideScore, and they come back. If you added Sign in with Apple, sign in with it to bring back the same RideScore account.

How do I delete my data?
  • Delete a trip from the Trips tab. It is deleted from this phone, from your iCloud, and from our servers promptly, normally within a few days, and from our backups within 12 months.
  • Delete your account from Settings › Delete account › Delete my account and data. It removes everything stored under your account, including your rides and everything derived from them. It cannot be undone, and it does not cancel an Apple subscription.
Is RideScore a navigation or safety tool?

No. RideScore is about ride comfort. It is not navigation, it does not give routes, and it never tells you whether to go out. Conditions change, forecasts are wrong, and the operator is responsible for the vessel. For warnings and safety information, use the National Weather Service and the US Coast Guard.

Where to write

One form for everything. Every message is read and answered by Solitary Labs, by email.

The quickest way is from the app: Settings › Help & Support › Email support starts a message with the app version, iOS version and iPhone model already filled in. You can read and change all of it before you send.

What to include in a message

Nothing is required, but these usually get a problem solved on the first reply.

  • The app version and build, your iPhone model and iOS version. Email support in the app fills these in for you.
  • What happened, and when — the screen you were on, the last thing you tapped, what you expected, and roughly what time it was.
  • Whether it happens every time or happened once.
  • A screenshot or a screen recording, if it is something you can see.
  • Roughly where, if it is about a forecast or a ride — the body of water is enough. Please do not send the coordinates of a spot you would rather keep to yourself; they are not needed.

Accessibility

If any part of RideScore is hard to use with larger text, VoiceOver or Reduce Motion, that is a bug and the report is wanted. Name the screen and the setting you use.

Flash

Flash is still in development and is not available yet. The same form is the right place for any question about it.